Troubleshooting

Fixes for the most common problems.

Problem	What to try
A gallery link says it is unavailable	Check the website is published, the gallery’s access is not Private, and the gallery has not passed its expiry date.
A client cannot sign in	Check you added the exact email they are using, and that the gallery is assigned to them. Ask them to request a fresh link and check spam.
A client sign-in email never arrives	Ask them to check spam and promotions folders and to confirm the address. Then request a new link.
An upload stalls or fails	Keep the tab open and let it retry. Large files resume on their own. If a file keeps failing, upload it again; it is skipped if it already completed.
A photo I uploaded is missing	It may have been skipped as a duplicate (same file name, size and capture time), or be in Recently deleted. Search for it and check there.
I cannot turn on a setting	Password galleries, expiry, watermark, selling, zip import and camera/date search are on paid plans.
My custom domain will not verify	Check the DNS records exactly match, remove conflicting records for the same name, and wait for DNS to update.
Selling will not turn on	Work down the checklist in the sharing panel: selling on, link on, payouts connected, prices set.
My site and galleries went offline	You may be over the Free storage allowance after a plan ended. Remove photos to get under it, or choose a paid plan.